FAQ
Getting started
Section titled “Getting started”Do I need a Meta Business Manager account to use Voxa?
Section titled “Do I need a Meta Business Manager account to use Voxa?”Yes. Voxa connects to WhatsApp via Meta’s WhatsApp Business Cloud API; there is no other option today. You’ll need a verified Business Manager, a WhatsApp Business Account (WABA), a phone number registered against the WABA, and an app with WhatsApp added. See Connecting channels.
Can I try Voxa without paying?
Section titled “Can I try Voxa without paying?”Yes. Every new workspace gets a 14-day full-feature trial. After the trial, you subscribe via Paystack or the workspace is suspended (reactivation restores everything).
Can I connect more than one WhatsApp number to a workspace?
Section titled “Can I connect more than one WhatsApp number to a workspace?”No. One tenant = one WhatsApp number. The constraint is enforced at the database level. If you need several numbers, create several workspaces.
Data and privacy
Section titled “Data and privacy”Does Voxa train AI models on my WhatsApp conversations?
Section titled “Does Voxa train AI models on my WhatsApp conversations?”No. The Privacy Policy § 4 is explicit: customer WhatsApp messages, contacts, campaign content, and uploaded media are never used to train or fine-tune any ML model — ours or a third-party provider’s.
What happens to my data when I cancel?
Section titled “What happens to my data when I cancel?”Per the Privacy Policy § 7:
| Category | Retention after workspace deletion |
|---|---|
| Account & tenant data | 12 months |
| WhatsApp contact data | 30 days |
| Media & attachments | 30 days |
| Billing records | 5 years (SA tax law) |
| Audit logs | 12 months |
| Server & error logs | 90 days |
You can request earlier deletion via privacy@voxa.software.
Is Voxa POPIA-compliant? GDPR? CCPA?
Section titled “Is Voxa POPIA-compliant? GDPR? CCPA?”- POPIA: yes — Voxa is built around POPIA terminology (Information
Officer, Responsible Party, Operator). The Information Officer is
Roelf Burger (
roelf@tenutech.com). - GDPR: Voxa processes personal data on behalf of tenants; the
GDPR Article 28 / Article 6 treatment is in active legal review.
Ask
privacy@voxa.softwarefor the current DPA draft if you have EU data subjects. - CCPA / CPRA: Voxa does not sell or share personal information.
California residents exercise rights via
privacy@voxa.software.
Who is the Information Officer?
Section titled “Who is the Information Officer?”Roelf Burger at TenuTech (Pty) Ltd (CIPC 2020/255030/07),
reachable at roelf@tenutech.com. See the
Privacy Policy § 1.
Billing
Section titled “Billing”What currency is Voxa priced in?
Section titled “What currency is Voxa priced in?”South African Rand (ZAR). Prices on the pricing page are inclusive of VAT at the applicable rate.
Can I change plans?
Section titled “Can I change plans?”Upgrades take effect immediately and the difference is prorated.
Downgrades take effect at the next billing cycle. Self-serve
downgrades are not yet wired — contact support@voxa.software and
we’ll action it.
Is there a free tier?
Section titled “Is there a free tier?”There is a 14-day trial. There is no perpetually-free tier today.
How do refunds work?
Section titled “How do refunds work?”14-day money-back guarantee on your first subscription. After that, fees are non-refundable except where South African consumer law requires otherwise. See Terms of Service § 4.
Feature questions
Section titled “Feature questions”Can I send broadcast messages to a contact list?
Section titled “Can I send broadcast messages to a contact list?”Not yet. The broadcast entry mode is defined but the background
worker isn’t wired. Today the entry modes that work are link, qr,
and keyword. Broadcast is on the near-term roadmap.
Can I send WhatsApp templates from a flow?
Section titled “Can I send WhatsApp templates from a flow?”Not yet. Voxa stores your approved templates from Meta, but the flow-execution worker does not emit template messages. All outbound today is free-form text (inside the 24-hour customer-care window).
Can I import contacts from a CSV?
Section titled “Can I import contacts from a CSV?”Not yet. Today contacts land in three ways: inbound WhatsApp messages (automatic), manual add in the dashboard, and the soon-to-ship import feature.
Can I export my data?
Section titled “Can I export my data?”Yes:
- Entries — XLSX or CSV, async via the dashboard or
/entries/export. Emailed to you as a signed R2 URL (15-minute TTL). - Contacts — CSV or XLSX streamed synchronously from
/contacts/export.
Do you have an API I can build against?
Section titled “Do you have an API I can build against?”Not yet. The only public HTTP surfaces today are /api/health
(operations) and the marketing-site endpoints (/blog, /careers,
/contact). A product API for flows / campaigns / entries is on
the roadmap — email hello@voxa.software if you need early access.
Operations
Section titled “Operations”Is there a status page?
Section titled “Is there a status page?”Yes — status.voxa.software (Better
Stack). If /api/health is green across monitoring regions, the
platform is up.
How do I report a vulnerability?
Section titled “How do I report a vulnerability?”Email security@voxa.software. See
security.txt (RFC 9116)
and the Security page for our
disclosure policy. We acknowledge within 48 hours.
Where do I go for support?
Section titled “Where do I go for support?”- Customer support:
support@voxa.software - Billing issues:
billing@voxa.software - Security:
security@voxa.software - Legal / data-subject requests:
legal@voxa.software/privacy@voxa.software
Response targets are in Terms of Service § 4.
Still stuck?
Section titled “Still stuck?”Hit voxa.software/#contact with the question. We read everything.